Posts filed as “Communication”

Three Simple Secrets of High-Performing Pro Teams

Next time you’re standing at the gate waiting to get on a flight, watch when the crew shows up. Watch how they interact with each other. Do they laugh? Do they ask questions they don’t know the answer to? Does it sound like they are listening well to one another? Or do they ask questions…

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Performance Goals are not Learning Goals

“Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work.” – Stephen King A performance goal is when you want to perform well. You want to shine. You want to be brilliant. You want to people to applaud. You want to be amazing. You…

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Every Action You Make is a Statement

Every decision is a statement. Some are statements to the masses. Some are statements to the few. But all are statements to and about yourself. – Hap Klopp, founder of The North Face I’ve been learning a lot from Hap Klopp lately. I met, and interviewed Hap, the founder and former CEO of The North…

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You look fantastic. Have you lost weight? Now please do this.

  Flattery is like chewing gum. Enjoy it but don’t swallow it. – Hank Ketchum It’s almost a cliché but it happens all the time. Your colleague walks in, says something smarmy and ingratiating, and then asks you to do something. We know from research, people react positively to those who consistently deliver positive news….

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Yes, We Can Ditch the Drama

“I am not a victim of emotional conflicts. I am human.” – Marilyn Monroe Few things are as disruptive as repetitive and negative emotional cycles. To find new results, we need to also find new ways of interacting with each other. According to psychologist Stephen Karpman, there are three distinct roles, or personas, that we…

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Always Assume Best Intentions

A young woman is waiting in a busy airport. She has some time to kill so she buys a little bag of cookies and sits down with her book to read. Pretty soon a young man comes and sits beside her and starts reading a magazine. They keep to themselves and after a couple minutes…

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The False Promise of Multitasking

  Leadership presence requires being present. – Scott Eblin Pressure to be more productive in today’s workplace was been escalating for years. And many of us have a false impression that by attempting to do many things at once, by multitasking, we are being more productive. Car and Driver magazine wanted to figure out just…

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Pay close attention to the story.

Pay very close attention. Ready? Three hikers finish a long hard day on the Appalachian Trail. They trudge into a small inexpensive hotel and ask for a room. The clerk at the counter tells them it’s $30. Great, they each pay $10 and walk down to their room. The manager wanders in later and asks…

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There are those who do the work. And those who take the credit.

There are two kinds of people in the world. Those who do the work, and those who take the credit. Try to be in the first group. There is less competition there. – Indira Ghandi Lisa Fischer might be the greatest female vocalist working today you have never heard of. When she tours with Sting,…

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Have a goal? You can double your odds of success.

A colleague called me yesterday and said, “I want to talk about commitment.” We had just finished brainstorming an idea over a few days and we both agreed we had something good, quite good, excellent actually. She wanted to have that conversation about accountability, about follow through. Which got me thinking about how to improve…

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