How Starbucks Got into the Music Business

If you walked into Starbucks’ original store fifteen years ago you would enjoy the custom mix CD of the store manager who liked to listen to interesting music while he worked. Quickly customers wanted to know what they were listening to and how could they get a copy. In 1999 Starbucks purchased a little company…

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Turn into the storm

Erik Weihenmayer is the only blind person to have climbed the “Seven Summits,” the tallest peak on every continent. He has scaled the 3000 foot rock face of El Capitan, skied down the tallest peak in Europe, and guided Tibetan blind teenagers to 21,500 feet on the north side of Mt. Everest. Erik is also…

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Artfully Placed Question is a defining element of executive intelligence

Sometimes a provocative question can be a more powerful change agent than a definitive answer. When Andrea Jung took the helm of Avon, their products were languishing in the market and more often regarded as out-dated cosmetics only your grandmother would wear. Andrea knew instinctively that a key component to a successful turnaround would involve…

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The Golden Rule of Customer Loyalty

Are you a Loyalty Leader? When people ask your customers about your business, what will they say? Izzy Sharp, founder of the Four Seasons, Colleen Barrett, CEO of Southwest Airlines, and other true Loyalty Leaders live by the “golden rule.” Relationships worthy of mind share and investment are based on the simple notion that we…

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Change is a constituency of One

In 2004 Jeffrey Immelt went before his top executives at GE and said the company was going to drive a big environmental initiative – in renewable energy sources, in global emmissions reduction, in environmentally sound business practices and much more. The majority of his executives looked at him like he was nuts. According to Wikipedia:…

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Ever seen the bottom of your in-box?

Mid to senior-level executives have an astonishing amount of STUFF thrown at them every day and it can take as much as 90 minutes every day just to identify and categorize the work to be done. Let alone actually get it done. In the knowledge economy, new skills are needed to accurately process the constant…

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Seizing Opportunities

Robert Kotick was an academically dis-interested college sophmore when, on a lark, went to a charity ball. He met Steve Wynn. You have to hear him tell it. Bob Kotick is an incredibly self-effacing guy running one of the coolest companies in the world. He has made Activision a fun, cutting-edge gaming software company and…

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Tom Kelley on Innovation Hurdlers

Did you know Olympic hurdlers cover the same distance as sprinters in nearly the same time? Hurdlers train and anticipate hurdles (obstacles) with nearly the same speed and ability as those who confront no challenges in their path. An Innovation Hurdler is someone who anticipates there will be myriad challenges yet has the mindset to…

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Oren Harari Breaks From the Pack

It was a marvelous privilege to spend the morning filming Oren Harari, Ph.D. where he teaches at the beautiful campus of The University of San Francisco. He has both rich contemporary business acumen and the ability to speak in the vernacular that resonates from Gen Y to the Boomers sitting in the executive suite of…

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Marshall Goldsmith Live June 26: Life is good!

Our live interactive webcast on June 26 with Marshall Goldsmith was a fantastic success! We broadcast this event live and interactive to organizations internationally by webcast, satellite and videoconference and the response thus far has been universally positive. He covered material based on his new best-selling book What Got You Here Won’t Get You There,…

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