When You Close One Door, Another Opens

“When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us.” – Alexander Graham Bell

In Bronnie Ware’s book, The Top Five Regrets of the Dying she describes her years of experience working with patients in their finals days. As a palliative nurse she cared for those who had often lived a long life, and were reflective in their last days. As she recounts in her book, if any of her patients had regrets reflecting on their life, the themes were consistently of being authentic and true to oneself, daring to take on their dreams and challenges, and staying in close touch with friends and family.

The number one regret voiced was “I wish I had the courage to live a life true to myself, not the life others expected of me.” It’s not laziness and indolence that holds us back. It’s an inability to overcome the fear of trying. Courage is not blindly facing the unknown and stampeding ahead anyway. Courage is instead carefully understanding and recognizing the risks, obstacles and opportunities before us, and proceeding in measured steps.

By carefully understanding, and preparing for each forward move, we mitigate risk and become stronger and mentally sharper with each step. But the stepping is critical. The starting means everything. When initiating a new endeavor we have never attempted before, it’s important to overcome fear and paralysis by making forward progress, however small. Action creates clarity.

Here’s what I mean: You can think and envision and ponder and predict what will or might happen when you start that new business, give that big presentation, run that marathon, or travel to Madagascar. But you won’t know, really know, what it’s like until you start. Experience is invaluable, and micro adjustments along the way are required, which is why action creates clarity.

Consider the acrobats in a Cirque du Soleil event. Their tremendous feats flying high above the arena are the result of hours and hours of careful and methodical training. You know this. But there was still a first time they leapt without a net. There was still a first time that an Olympic skiing long jumper launched off of a 90 meter jump. And there was also a first time you gave a presentation in front of fifty people, or gave a formal report to your executive team.

It’s often not fear of failure that hold us back, but rather fear of success. That’s right. Success is stepping out and doing something different, perhaps something different, or radical, from your peer group. We may feel isolated and alone in this new effort. And explaining where you have been, what you have accomplished may be looked on with scorn or fear or envy. You have stepped out. Accomplished something your peers and colleagues haven’t or aren’t interested in, and now you feel alone.

Fear of social and emotional isolation is the first hurdle to overcome on our way to taking on, and crushing, our own audacious challenges. Leaders recognize the fear of success, and then encourage and nurture bold thinking in others.

The greatest leaders, and our dearest friends, cheer us on when we try something new.

Demonstrate to others they are safe in following their ambitions. Cheer on and support your friends and colleagues when they step out and try something bold. True, they might bomb anyway, but make sure they don’t bomb because you made them feel like they don’t deserve to succeed.

Courage can be learned and courage can be practiced. The more we practice risk, the more we are able to take risks.

Innovation isn’t rocket science. It can be deconstructed and learned by anyone. Try our course Out•Innovate the Competition to build measurable innovation in your workplace.

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Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

Last summer, my son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

Thank Outside the Box

storiesofhope

The promotion you just got? A beautiful sunset with your family? That’s amateur stuff to be grateful for. The waiter just refilled your coffee? Oh, how considerate. You thank him. Now you feel warm and thoughtful.

Step up people. Try being grateful for losing a big contract, or your U12 soccer team getting crushed on Sunday. Good. Now go deeper. Your girlfriend just dumped you because the relationship was truly toxic. You write her a heartfelt letter of appreciation and gratitude. We’re getting there. See these events as precious gifts.

This is where the hard learning happens. This is where growth and development and renewal happens. My coaching friend Kirsten argues the greatest team bonding, life learning and development happens after the throes of humiliating defeat.

Did you know that both paraplegics and lottery winners – interviewed one year after their accident or winning the lottery, will both testify to the same personal level of happiness?

Robert Emmons, co-director of UC Berkeley’s Expanding Gratitude project writes, “It’s easy to feel grateful for the good things. No one ‘feels’ grateful that he or she has lost a job or a home or has taken a devastating hit on his or her retirement portfolio.”

If we can summon the strength to reframe a negative experience into a positive one, we can grow in our own self-development. If the relationship really was toxic and we have the strength to see through the emotional pain to be grateful that she was willing to confront it and end the relationship, then we can grow and move on.

The beggar on the street can show us how privileged we are. The cancer that infected our body can show us how grateful we are to be healthy. When we summon gratitude in the face of adversity, we turn meaningless cruelty into growth and strength.

Humor Heals

If the path to appreciating adversity is too great to surmount, or if the searing pain of defeat and rejection is just too powerful to be reflective and generous of spirit, let humor guide you.

Here’s what I mean. When you’re lost in the woods, have run out of water, and nightfall is approaching, tell a joke. Because humor heals. Humor combats fear.

Humor has the power to disengage our fears, and relaxes us. Behind a nervous chuckle is the sentiment, “We’re gonna get through this!” Humor also reduces stress and boosts the immune system.

I’m suggesting that often an easier path to finding gratitude in the face of adversity, strain and setback, is to start by finding humor. Even dark humor might be just the right antidote.

Try what Erik Weihenmayer calls Positive Pessimisms. It goes like this:

“We’ll be sitting out in a raging storm. We’ve gone a month without showers. The wind is driving snow directly into our faces, and I’m wondering what insanity led me to this nightmare in the first place. That’s when Chris will look up with a big cheesy smile on his face and say, “Sure is cold out here…but at least it’s windy.” Another time, we had been moving through the cold for ten hours, and we were all wasted. Chris turned to our team and said, “Boys, we sure have been climbing a long way…but at least we’re lost.” In the Khumbu Icefall, as Chris was halfway across his first ladder over a giant crevasse, he came out with the classic, “This ladder may be rickety…but at least it’s swingin’ in the breeze.”

“When you get to the end of your rope, tie a knot and hang on. And swing!”  – Leo Buscaglia

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Shawn Hunter is the author of Out•Think: How Innovative Leaders Drive Exceptional Outcomes. It’s about how to lead joyfully in life, and also to lead cultures in your company to drive awesome results.

Twitter: @gshunter
Say hello: email@gshunter.com
Web: www.shawnhunter.com

You Will Feel Happier When You Appreciate Others

hugging_daughter

Expressing appreciation for someone in your life can change your whole outlook. That’s right. Simply telling someone else how much you appreciate them will improve how you feel.

Jeffrey Froh, professor at Hofstra University, did this cool study in which he and his colleagues tracked students in eleven different classrooms, and divided them into three groups. For just a few minutes each day they were asked to:

  • Group 1. write down things they were grateful for at home and school
  • Group 2. write down things they found to be a hassle and not fun
  • Group 3. a control group they asked nothing of

Here are a few things Group 1 wrote down:

  • “My coach helped me out at baseball practice,”
  • “My grandma is in good health, my family is still together, my family still loves each other, my brothers are healthy, and we have fun everyday,”
  • “I am glad that my mom didn’t go crazy when I accidentally broke the patio table.”

After two weeks, the researchers measured their school performance and engagement from both the student’s perspective and the perspective of their teachers. Essentially, they found these students to be happier (by their own account), having more friends, and more engaged in their school work (by the teachers account), and…wait for it… they got better grades – better in comparison to their own previous performance. That’s after only two weeks. The researchers checked in three weeks later after the study was over and found the effects to be still present.

It gets even more powerful when you share your appreciation with someone directly and personally. In a powerful follow up study, students were asked to write a letter to a someone in their life whom they feel they may have never properly thanked. It could be a teacher, a coach, or a family friend.

The kids worked on their letters three times a week, for two weeks. They were asked to elaborate on their feelings, and to be increasingly specific in their writing about what the benefactor did that they were grateful for.

On the friday of the second week, the kids set up a meeting with the person to read the letter, out loud, to that person face-to-face.

According to Jeffrey Froh, “It was a hyperemotional exercise for them. Really, it was such an intense experience. Every time I reread those letters, I get choked up.” The positive outlook, and heightened engagement was still present when the researchers checked in with the kids 2 months later.

Maybe you can’t easily get your kids to write a letter of gratitude to someone in their life? Here’s a small and simple trick I learned from Dr. Karen Reivich, author of The Optimistic Child. Simply finish these sentences:

  • Someone who helped me get through a difficult time is _______
  • Someone who helped me learn something important about myself is _______
  • Someone with whom I can discuss the things that matter most to me is _______

If you can’t get your kids to write letters of appreciation, you can. Model the way. Pick someone in your life and send them a note of appreciation. Be specific. Or even better, pick up the phone or track them down in person and share your message. You will not only make their day, you will feel better yourself.

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outthink_bookShawn Hunter is the author of Out•Think: How Innovative Leaders Drive Exceptional Outcomes. It’s about how to lead joyfully in life, and also to lead cultures in your company to drive awesome results.

Twitter: @gshunter
Say hi: email@gshunter.com
Web: www.shawnhunter.com

An Amazing Story You Won’t Believe

confidence

Most people don’t have that willingness to break bad habits. They have a lot of excuses and they talk like victims.  – Carlos Santana

Last week I heard the most amazing behavioral science story. I goes like this:

Several years ago researchers working with monkeys confined five into a single enclosure. Each day they placed a banana at the top of a ladder. The monkey who first climbed and attempted to retrieve the banana was sprayed with cold water. And then the rest of the monkeys were also sprayed with cold water. Miserable.

After a few days, the monkeys started grabbing, holding and biting the monkey who attempted to get the banana, because of course everyone else would get doused with cold water. Pretty soon no one attempted to get the banana. They learned that they would get both sprayed with cold water, and attacked by their peers if they tried to climb the ladder. Both miserable outcomes.

Then one day the researchers removed one of the monkeys and brought in a new monkey. The very next day the new monkey raced to get the banana but was immediately set upon and attacked by the other monkeys who refused to allow him to reach the banana. WTF? What’s wrong with you monkeys?

After several days of repeatedly being held back, finally the new monkey succumbed to the culture and stopped trying to reach the banana each day.

Over time the researchers would remove one of the older monkeys and introduce a new one. And each time the new monkey was taught by his peers not to go for the banana. Until finally, all of the original monkeys had been rotated out and only newer monkeys, trained by their peers, remained in the cage.

And still no monkey attempted to get the banana each day. Yet no monkey in the cage had ever had the experience of being doused with cold water. There was no monkey in the enclosure who could ever explain or understand WHY nobody tried to get the banana. They all complied with this “rule” that had no logical origin.

The story is amazing, a poignant metaphor for our everyday lives. Immediately I started looking for the original study to read it, and write about it. It has fascinating implications for us, our teams, our workplaces, and our inability to question why we participate in the habits and rituals we do every day without even questioning them.

Here’s the thing. The story isn’t true. The experiment never existed. The study never happened. It was originally described in a business book twenty years ago, and repeated over and over by many others. I was disappointed but not surprised. The story is so plausible and compelling it begs to be told.

Like the banana story, we can easily get trapped into repetitive behaviors without ever asking why we do what we do. But like the banana story itself, we can sometimes find stories so compelling that they become folklore and repeated over and over until they become gospel truth without anyone ever questioning the origin.

Often we believe that if we try something new – attempt a novel experiment at work to improve a process or develop a new product – we will be met with rejection by our bosses and peers. So we stop trying.

Try something new today. Go out on a limb. Smash a barrier. Break taboo.

The Four Things I Believe Will Make You Happy and Successful

Following is the commencement address I gave on Saturday at my alma mater Wakefield School in Huntly, VA. The various comments below about amputees, homicide detectives, Native Americans, etc. are all references to their senior thesis papers. Enjoy.

Thank you to the faculty and administration of Wakefield School. Thank you to the parents, family and relatives attending today. Thank you to head of school Ms. Lindstrom for this kind invitation. And most importantly thank you to the Wakefield class of 2015 for your time this afternoon. For on this occasion we are gathered to acknowledge your hard work, perseverance and to celebrate this next chapter of your life.

For after all, a commencement means just that – it means to commence, to begin, to start anew, to set off. So this ceremony is certainly as much a beginning as it is a celebration of a closing.

Since I graduated from this school, on this campus 28 years ago and have since been out traveling, working, living in the world, I can report that the journey before you will be littered with problems to fix, and challenges to correct, wrongs to right. The world needs you.

However, I can also report that in my experience and my work I have learned that your generation is arguably one of the most sophisticated, knowledgeable, globally connected, astute, and indeed optimistic generations in some time.

Just two weeks ago I interviewed experts and authors of a new book which is called, When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business.

As I discovered from reading your own senior thesis papers, you are already grappling with robotics, artificial intelligence, US-Chinese nutritional differences, self-identities of Native American cultures and even taking a hard look at depression, among many other important and meaningful issues.

You are clearly already in the thick of it, making a difference. Myself, having attended Wakefield School myself back in the day, I’m familiar with the kind of classes and preparation that might challenge you to take on such important issues.

I recall conjugating Latin verbs, studying medieval history and making replicas of the Parthenon – all in pursuit of that greatest of educations – a broad-reaching education steeped in classical languages with a deep respect and understanding of history and sciences. All to give you an expansive, thoughtful mind – a mind able to see varieties of perspectives and ideas. As the cliché goes, its supposed to be the kind of education which teaches you not skills per se, but rather of course “how to think.”

And this cliché has been worked over enough so you get the point that now finally – thanks in great part to Wakefield – you have figured out “how to think.” I hope you’re not offended that this has been interpreted to mean that previously you couldn’t think at all.

But this ability called “How to Think” is not enough. It’s not enough to see many sides of ideas and situations and circumstances because you must then choose “What to Think.” Because after you see all choices available you then must decide which ideas to give energy to, which ideas to strengthen by asking more questions. Yes, that’s right – simply inquiring after an idea gives it greater strength and value.

So when for example in your own papers, you consider the economic merits versus the environmental evils of Fracking, or perhaps becoming a musical historian, you are giving value to that choice simply by asking the question.

Because remember that while you can indeed do almost anything, you can’t do everything. You will have to make choices along the way. So the small bits of advice I have to share are on how to go about thinking about these choices we make every day, consciously or unconsciously.

If we start with this premise that anything, yes anything is possible, this encourages the notion that the world exists for us to excel within, for us to make our mark, get our just rewards, achieve our better ends, and accomplish whatever we set our minds to.

And I think that the idea that now embarking upon this next chapter of your life that you can get anything you set your mind to misses the mark, it falls short.

And here’s why: When we believe that with the right amount of perseverance we can get whatever we want out of life, that idea plays to our default settings to satisfy our own aspirations, our own needs, our own wants,..

What happens is that we frame our constant dialogue we have in our heads to see people, circumstances, events, surroundings all in terms of either allies or obstacles in our quest for whatever it is we are after. Because after all, we start this world, and live this world, and see this world, interpreting events and listening to others through the lens our own eyes and the arguments we make in our own minds. Our default setting is WIIFM? What’s in it for me?

Here’s a little parable about this idea:

Airport-Waiting-AreaA young woman is waiting in a busy airport. She has some time to kill so she buys a little bag of cookies and sits down with her book to read. Pretty soon a young man comes and sits beside her and starts reading a magazine. They keep to themselves and after a minute he reaches into the bag between them and takes a cookie.

She can’t believe it, but she’s too astonished to say anything so she takes a cookie and keeps reading her book. Time goes by and she keeps reading and eating her cookies. But every couple minutes this strange guy keep reaching in to the bag and taking a cookie until there’s only one left. Then he takes the last cookie, breaks it in two and offers her half. She can’t believe his gall! She stands up, and without a word boards her flight.

Sitting in her seat on the plane she can’t believe this guy. Then she reaches into her purse to get our book out and finds the bag of cookies she bought earlier.

The moral of course is to be careful of our assumptions. Or better, assume best intentions.

So the real question to constantly be asking is not what can I gain, but what can I contribute. Not what can I get, but what can I give. Not how can this person hurting or even helping my goals, but rather how can I help this person before me. And to frame the whole goal thing in terms of “what is necessary along the way for me to make the greatest impact?”

So if the end goal is to help alleviate clinical depression, then along the way it might be helpful to become a counselor or psychiatrist, or pharmacologist, and you might be adored, celebrated, and paid well for your efforts and degrees, but remember that’s not the point.

Or if the goal is to help amputees better take advantage of available technologies to be more physically mobile, capable, or to be able to live independently, then along the way you might be to become a roboticist or an entrepreneur, and enjoy interesting travel and famous colleagues, but again that’s not the point.

Or maybe if you want to rid the world of serial killers you might have to go to a police academy and become a detective, and one day the mayor will hang a medal around your neck and give you the keys to the city. But again, that was never goal. The goal is to make a difference.

You get the idea, that whatever place you go or dreams you wish to accomplish, I encourage you to frame that aspiration in terms of what it will allow you to accomplish for someone else, or in service of what positive end.

Any other alternative is a trap.

If you wish to be smarter than anyone else, then you never will be, because someone will always have more degrees, accolades and a higher Mensa score than you. And if the goal is to be rich, you will forever feel poor. And of course if the goal is fame you need only look to the Kardashians to agree there is no amount of personal disclosure that can keep up with them.

That’s my first piece of advice. Always consider your goals in terms of what positive social impact you can make. Sure, you can certainly enjoy winnings and triumphs come along the way, but play the long game.

So yes, read that famous graduation book by Dr. Seuss “O The Places You Will Go”. And envision and dream of those places you will go, but in your dreaming see yourself not getting just the applause, the success, the fame, but instead envision what you are contributing, what you are giving that will make a measurable difference in the lives of others.

And here’s my final piece of advice – which will be difficult to follow. It’s going to take some serious effort to follow this one.

After you have applied your great ability of how to think and you are heading into What to Think, ask someone who has been there, done that.

Here’s what I mean. Say you are trying to figure out whether to be a nutritionist, or a homicide detective, and you spend a lot of time researching and thinking about the effort it will require, the impact you might be able to make in the world, and maybe even considering how much it pays. Do this: ask someone who has done it and consider very seriously following their advice.

That seems like a simple and obvious thing to do. But here’s why it’s difficult. When you are considering anything like changing majors, visiting your boyfriend in Idaho or dropping chemistry, you may ask someone who has done it and they may tell you. And you will plug that opinion into your head and then think “But they aren’t me.” “My situation is different.” “They are nothing like me.” “How would they know if I would like it or not?” And so on.

And the reason you will discount their opinion goes back to that default setting I mentioned earlier.

Our initial reaction and belief is that we are unique and very different than they are. And I will suggest to you, that we are all more similar than you may believe. We all carry similar hopes, aspirations, fears, doubts, and even annoyances.

And the more we work to understand others with empathy and kindness, the greater progress I believe we can make toward the first of advice which was making a difference. In fact, did you know the #1 most desirable trait when looking for a spouse, a mate in life? It’s not beauty, it’s not money, it’s not even intelligence which came in at #2. The #1 most desirable characteristic when seeking out a mate in life, is kindness.

I want to quote from one of your own thesis papers. I intend to honor, not embarrass, Ms. Ashlyn Ramey who is graduating today. But to quote her own senior thesis on the subject of Lakota Indians living today in America. Ms. Ramey writes:

“According to the novelist Chimamanda Adichie, ‘a single story creates stereotypes, and the problem with stereotypes is not that they are untrue, but that they are incomplete.’ When we stereotype others, we reduce them. We imprison them in our own small view, a dark and tiny place with no light and no room for growth.”

Isn’t that the truth. When we only see the world through our own fixed lens and refuse to listen deeply and empathetically to those we encounter along this path of life, we reduce and belittle them.

And so to close, my encouragement to you all is:

  1. You can do anything, but not everything – Consider thoughtfully what to think about and ask and trust others what to give your energy to
  2. Measure your success by what you give and not what you get for it will make everyone – yourself included – happier in the long run
  3. Give compassion and kindness as generously as you can.
  4. Remain fiercely optimistic

Thank you and good luck.

Assume Best Intentions

A young woman is waiting in a busy airport. She has some time to kill so she buys a little bag of cookies and sits down with her book to read. Pretty soon a young man comes and sits beside her and starts reading a magazine. They keep to themselves and after a couple minutes he reaches into the bag between them and takes a cookie.

She can’t believe it. But she’s too astonished to say anything. So she takes a cookie and keeps reading her book. Time goes by and she keeps reading and eating her cookies. But every couple minutes this strange guy keep reaching in the bag and taking a cookie until there’s only one left. Then he takes the last cookie, breaks it in two and offers her half. She can’t believe his guy! She stands up, and without a word to him, walks away and boards her flight.

Sitting in her seat on the plane she takes a deep breath to calm down. Then she reaches into her purse to get her book and finds the bag of cookies she bought earlier.

The moral of course is to be careful with our assumptions. Or better, always assume the best intentions of others.

Whatever anybody says or does, assume positive intent. You will be amazed at how your whole approach to a person or problem becomes very different.
– Indra Nooyi, Chairman and CEO of Pepsi

To sharpen your ability to assume the best intentions of others, try these few things each day:

  • Practice mindful listening: Waiting to talk isn’t listening. You’ve had these conversations. You say something and instead of acknowledgement or affirmation you get back a completely different agenda because the other person was simply waiting for their turn to talk. Listen, then reiterate back in your own words. It will deepen the conversation, and the relationship. The other person is likely to say, “Yes, exactly!”
  • Focus on behaviors, not people: Instead of describing a person as (abrasive, fun, mean, weird, interesting…), describe their behavior. People are complex, and the days are filled with stresses and joys. To yourself and to others, describe the behavior of others, instead of belittling them with stereotypes. Moods change.
  • Honor differences and disagreements: We often having meaningless small talk conversations because they are easy. We all show up in the world with our own history, predispositions, and beliefs. And we know if we express those ideas we might create conflict and disagreement. It’s OK. There’s a difference between disagreeing and offending. When we set our defaults to listen and understand, we are more likely to honor and learn from the differences between us.

Sounds simple enough, but there is often a big gap between what we know to be the best thing to do, and actually doing it. Remember to assume the best in others. It can make a world of difference.

Change starts one small act at a time. Try our course Small Acts of Leadership to build action into your life every single day.

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Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

Last summer, my son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

The 8 Sources of True Confidence

Whether you think you can, or you can’t — you’re right.
– Henry Ford

Confidence. That elusive je ne sais quoi quality. It’s like art, you know it when you see it. You know it when you feel it. The thing is, confidence isn’t summoned on demand from the heavens. Confidence isn’t brought on by clenching your fists. Although you can strike a power pose and allow a burst of dopamine to create a burst of confidence, true and profound confidence comes from …

Preparation
One way you can step up on the field, on the stage, or at the meeting with strong confidence, is if you have done the work that will set you apart. Being prepared ranks as one of the highest confidence measures among professional athletes. Competence is almost always a strong predictor of confidence.

Visualizing Past (and Future) Performance
Recollecting past positive performances can give you a confidence advantage. When you take a moment to recollect a time in which you were previously successful, you’ll fuel a sense of confidence that you can repeat that success. Just as powerful is visualizing future success. Common among high performing professionals and athletes is visualizing the events unfolding in the most positive light. Wayne Rooney does this before every soccer match:

“Part of my preparation is I go and ask the kit man what color we’re wearing — if it’s red top, white shorts, white socks or black socks. Then I lie in bed the night before the game and visualize myself scoring goals or doing well. You’re trying to put yourself in that moment and trying to prepare yourself, to have a ‘memory’ before the game. I don’t know if you’d call it visualizing or dreaming, but I’ve always done it, my whole life… you need to visualize realistic things that are going to happen in a game.” (David Winner interview)

Great Coaching
There are many aspects to great coaches that can instill confidence, but the greatest coaches have the ability to be honest, specific and positive all at the same time. Honest, in that they don’t ignore the behavioral or performance weaknesses of the people they coach, but instead address weaknesses head on. Great coaches provide correctional advice that is both specific and positive.

For example, if you are practicing a presentation and constantly turn your back to the audience and read bullet points, your coach might say, “You know your content. Turn and face your audience and smile. They can read your bullet points on their own. Or even better, tell your audience a story that illustrates the bullet points on the slide.”

Innate Advantages
If your team is simply bigger, faster, and stronger, you will likely show up with more confidence. Just don’t let confidence become arrogance. If your firm simply has more capacity and resources than the competition, your team will likely enter the proposal negotiations with more confidence.

Social Support
First-time parents, exercise clubs, cooking classes, and OCD groups all get together for one purpose: to support each other through a specific change, or toward a specific goal. When you feel a little lost or unsupported, that’s a good time to reach out to those in your work or community who are experiencing the same pain point. You aren’t as unique as you think, and you can bet someone else is going through the same issue. Asking for help is the first sign of strength.

Competitive Advantage
The sun is in their eyes, the field is tilted, their lane is full of gravel, or the competition simply has a crappy internet connection. Recognizing a competitive advantage is a valuable source of confidence. The key is you have to do the diligence to recognize the advantages you might have. This is when competitive sleuthing can be valuable to help you both recognize, and articulate clearly to the customer what your advantages are.

Self-awareness,
Contrary to the old wisdom of positive self-talk such as “I think I can, I think I can, I think I can,” using positive questions is much more powerful as a confidence booster. If instead you say to yourself, “Can I do this?” you will have to answer the question in your mind and be specific about how you will overcome the obstacle, win the debate, or conquer the challenge. Be both positive and explicit in your self-talk is much stronger than simply repeating “I think I can.”

Trust
Could be the biggest factor here in team settings. I once watched a dynamic, high trust youth soccer team crush a team of hand-picked all-stars. The all-stars been told that each of them was amazing, so they played like that. The kids passed the ball as little as possible and selfishly worked for their own glory. The other team was a team – a team that had built the strength, experience, and trust of each other over years of working together. They were never told that individually they were great. They had built their wins by always relying on each other.

Innovation Hack: Flip the Story

Pay very close attention. Ready?

Three hikers finish a long hard day on the Appalachian Trail. They trudge into a small inexpensive hotel and ask for a room. The clerk at the counter tells them it’s $30. Great, they each pay $10 and walk down to their room.

The manager wanders in later and asks if there have been any guests. The clerk reports the three hikers and the manager inquires what they paid for the room. The clerk tells him $30, and the manager reminds him they are having a $25 special this evening. The manager instructs the clerk to provide a $5 refund.

The clerk asks the bellhop to return $5 to the hikers. While the bellhop is walking to the room with the refund, he thinks to himself, “I’ve been hauling bags all night and I haven’t had any tips! What are they going to do with $5? I’ll take $2 for myself!”

The bellhop arrives at the room, knocks on the door and returns $1 to each of the three hikers. Each hiker originally paid $10, then had $1 returned. So, they each paid what? Correct, $9.

9 x 3 = 27. 27 + 2 in the bellhop’s pocket = 29. What happened to the other dollar?

One step at a time. Yes, each hiker paid $9. Multiplied by 3 equals 27. 27 plus 2 for the bellhop equals 29. Brain freeze. How is this possible?

The solution often turns out to be more beautiful than the puzzle.
– Richard Dawkins

It’s a fun riddle because the more you persist in one direction in the story, the more it becomes unsolvable. It’s in the telling. If you fixate on each hiker paid $9, then add $2 for the bellhop it’s impossible. It’s really fun to tell this story to kids.

As my friend Jay explains the solution: tell the story in another direction. The three hikers paid $30, got 5 back, and gave 2 to the bellhop, which equals 27. So yes, including the tip they did each pay $9.

We can get wrapped up in the persistent narratives of our work and life every day. At work, at home, at school we build up a narrative bias in which we tell ourselves stories about how things are.

Insanity: doing the same thing over and over again and expecting different results.
– Albert Einstein

To break the narrative bias, try telling stories in a different way. For example, when you have to pitch an idea to your colleagues or your boss, first tell it one way, then try it again using completely different words and phrases. Then a third time, with completely different language again. Or when attempting to solve a problem in a group, ask each member to propose a different approach.

We have tried this in many different settings, trying to solve different types of problems, or pitch different ideas. I’ve discovered that not only do the ideas get better with each telling, but people hear them differently. Varying language will land differently on people. They will hear the story in novel ways when you change the language you use. And when you populate the team with people from different expertise and backgrounds, each will naturally have a unique interpretation to contribute.

After all, remember the story of the six blind men describing an elephant? The first one touches the elephant’s side and says, “It’s solid and tall like a WALL!” The second blind man feels the elephant’s trunk and declares, “Not at all. It’s much more like a giant SNAKE!” The third blind man reaches out to the elephant’s knee and states, “You are both wrong, this is much like a TREE!”

And each was partly right, and each was partly wrong.

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Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

How the Happiest People Think and Act

The happiest parts of vacations are planning them. The most joyous time is before we even pack our bags. And only those who were able to really, truly check out and relax reported a performance and happiness boost after returning to work.

We aren’t very good at remembering how we felt in the past. We consistently remember the highlights, when in fact the majority of the actual time spent was more mundane. We have the experiencing self in real time who has opinions and emotions, and we have a remembering self who recollects events and provides us with advice about the quality of that experience and how to make future choices.

Researchers have consistently demonstrated that we are poor predictors of what will make us happy in the future. The world is full of miserable lottery winners. We still think that, if only we have the house, the car, the spouse, the job, the vacation, we will be so happy. And yet consistently many of these dreams fail to deliver joy upon arrival, or at least to deliver sustainable joy. One reason is our projection bias – we think the way we feel now is the way we will feel in the future. After a big dinner we think we won’t enjoy breakfast because we’re full. Which explains why we buy impulsively at the grocery store when we are hungry, and the most sensible shopping is done after a meal.

Daniel Kahneman and his colleagues conducted a study in which the researchers asked participants to categorize their days into fifteen-minute increments and value them in real time on the basis of how they felt at those moments. They found that we really only spend less than 30% of our day engaged in activities we characterize as either enjoyable or meaningful. And our most enjoyable or meaningful moments are almost always in the company of others and in pursuit of a purpose greater than ourselves. These are times at lunches, or dinner parties, or playing with friends and loved ones. In the study, the activity of volunteering or working with loved ones in the service of others was evaluated as peak happiness events.

Harvard has completed a study observing the lives of 268 men from 1938 until now. From war to marriage to career triumphs, personal tragedies, parenting, habits and daily behaviors, the Grant Foundation has followed these men as they live (and sometimes die) for the last 80 years. In the book Triumphs of Experience, George Valient breaks down what they have learned are characteristics of a long, healthy and joyful life.

It doesn’t have anything to do with religion, political or sexual orientation. A happy childhood is helpful, but not necessary, for a thriving adult life. The habits you establish before 50 become predictive of mental and physical stability decades later. Learning and change is a lifelong pursuit, and not restricted to childhood and adolescence. And the inevitability of a mid-life crisis is a myth popularized in the 70s.

But according to the study, the two strongest behavioral contributors of a joyful and successful life are the ability to create quality relationships with those around us, and establishing “mature defenses.” According to George Valliant “altruism (doing as one would be done by), anticipation (keeping future pain in awareness), humor (managing not to take oneself too seriously), sublimation (finding gratifying alternatives), and suppression (keeping a stiff upper lip) are the very stuff of which positive mental health is made.”

Go forth in 2015 with happiness, success and joy.

When to Let Others Fail on Their Own

 

Favorites from my 365 Project.

It was getting out of hand. It was time for an intervention. Only a year earlier we had a 30 minute “screen time” media option in our house for our three kids. After homework, after chores, after mealtime together, and after checking in and sharing with us their daily activities, they could zone out on NetFlix, Instagram, TV, or whatever they wanted for 30 minutes. In fact, this turned out to be a rather enjoyable time for us as well. While kids blanked out on devices we could chat in the kitchen cleaning up after dinner.

A year later it had devolved into our kids leaping into one, then two-hour headphone-wearing journeys silently watching Parks and Rec, or lost in Taylor Swift albums, or bingeing on FIFA Soccer on XBox. All drifting quietly alone in corners of the house.

I’m all for music and movies, and sometimes throw dance parties with the kids in the living room, or have sessions of watching Forrest Gump, laughing together. But this had gotten out of hand. The rules had lost meaningful consequences, and often we were too exhausted to martial our efforts to stop it. It was time to break the habit.

It hasn’t been consistently effective, but instead of insisting, demanding or confiscating their devices, we have had some progress when we initiate playing with our kids like building a ski jump or playing soccer in the back yard, or assigning small jobs like setting the table or preparing parts of dinner, or simply explaining that staring at a screen near bedtime makes it hard to go to sleep. And when all else fails I quietly go into the basement and unplug the wifi router.

So how do we instill better decision-making in our kids? There are a few clues in recent studies from Brigham Young University in which researchers followed 325 families over a period of four years, examining the behavior of the families with kids between the ages of 11 and 14. After examining parenting styles, family attitudes and subsequent goals attained by the kids, the researchers concluded that three key ingredients consistently created higher levels of persistence, confidence, and higher performance in school as well:

  • a supportive and loving environment
  • a high degree of autonomy in decision-making
  • a high degree of accountability for outcomes

In other words, ensure that there is high trust and unconditional love and support. Then let them make their own choices in recognition of shared understanding of consequences. Believe me, this certainly doesn’t always work. In our experience, a 14-year old does not always make thoughtful and conscientous decisions when granted autonomy. That’s the understatement of the week, but it is the eventual goal because in a few short years he will be making many of these decisions without us around.

I had an interview recently with the CEO of a 6 billion dollar company and he told me that sometimes he knows a project or initiative of a junior team will fail. He has the experience and the insight to recognize that it’s likely to bomb. But he lets it unfold anyway. He believes that as long as it’s not a mission-critical failure, it’s more important to let people go through that learning experience themselves. They need to have the experience of understanding first-hand that a particular process or initiative won’t work.