Keep up the Fight

Remember on March 13, the scenes of Italians singing together from their balconies while on lockdown. Throughout the city graffiti everywhere proclaimed “andrà tutto bene” (everything will be alright). Six weeks earlier, on January 28 throughout Wuhan citizens leaned out of their apartment buildings and chanted together “jiāyóu” (keep up the fight).

Remember 2012 Hurricane Sandy, when New York was under water. On October 30, Mayer Corey Booker tweeted “Police have reported ZERO looting or crimes of opportunity in Newark. And ceaseless reports of acts of kindness abound everywhere. #Gratitude.”

Remember immediately in the wake of 9/11 in New York City, hundreds of people spontaneously formed the “Bucket Brigade” to remove debris in search of remains.

At the time Hurricane Katrina hit the gulf coast it was the deadliest storm to hit New Orleans since 1900. Although in the wake of the storm there were indeed stories of looting, rioting, hoarding, and even violence, a powerful study conducted in 2008 revealed that acts of prosocial generosity and caring far outweighed the negative behaviors. Conditions were especially dire for the 700,000 displaced survivors because only 26 days later Hurricane Rita hit the same geographic area stalling rescue and relief efforts.

Yet even in that incredibly adverse environment, tales of human camaraderie, altruism, generosity and care are numerous. Read this harrowing personal account: “There is nothing that I had ever witnessed in the United States to which I could compare the scene outside the New Orleans Convention Center.”

Or read this perspective from a medical worker on the front lines: “Our group received an offer of special rescue, which we did not accept until each and every one of our patients had been evacuated.”

It goes on and on. And if you’re reading this and thinking, “Yes that’s heroic and comforting but what about the looting, the hostility, the selfishness, the scarcity thinking…” I say the more good we see in the world, the more good we create in the world. The more love, charity, and kindness you witness in your community, the more you will create it yourself.

Got it? And now a word about blind optimism, and irrational exuberance.

U.S. Navy Admiral James Stockdale was captured by the Vietnamese, tortured over twenty times, and imprisoned for eight years during the Vietnam War. During that time he observed that those POWs with a deep sense of pessimism and dread would lose hope, succumb to their conditions, and eventually die. But he also observed those who were wildly optimistic eventually became overwhelmed with despair, and false hope.

“You must never confuse the faith that you will prevail in the end… with the discipline to confront the most brutal facts of your current reality, whatever they may be.”
– Admiral James Stockdale

According to Stockdale, “The wildly optimistic were the ones who said, ‘We’re going to be out by Christmas.’ And Christmas would come go, and Christmas would go. Then they’d say, ‘We’re going to be out by Easter.’ And Easter would come and Easter would go. And then Thanksgiving, and then it would be Christmas again. And they died of a broken heart.”

Those who persevere in the face of daunting obstacles are those who have a sense of realistic idealism. They have the ability to visualize and identify an ideal outcome, yet also an ability to realistically face challenges, including the unexpected challenges which will surely arise.

Another trait of those who possess realistic optimism is they lift other people up. During the depths of despair during their incarceration, James Stockdale used an alphabetic communication code by tapping on the walls of the prison cells. In this way the prisoners were able to communicate and not feel completely isolated in captivity.

Our world view is not simply a fixed condition of our situation. We have the power to choose our reaction to this current dystopian madness, and also to decide whether or not we have the ability to make a difference.

Things are sideways, yet remember that this pandemic is temporary. It won’t last forever, it’s not someone’s fault and you can make a difference in someone’s life each and every day simply in how you show up with discipline and faith that we will endure and see each other through.

  • Our company Mindscaling created a course on resilience with the fabulous Jen Shirkani. Message me and I’ll send access to the course. No charge of course. I just hope it helps us work through this.
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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    A Little Mindfulness Goes a Long Way

    You walk in for your appointment.

    You greet the receptionist. She says, “Just have a seat. We’ll call you when we’re ready.” You turn around and there are three chairs, two of them already occupied by people reading a magazine or looking at their phone. You take the empty seat and wait.

    A few minutes later a woman on crutches, with a clunky orthopedic boot on, comes hobbling down the corridor toward the waiting room. She struggles with the door, enters, looks around, and seeing no empty chairs, she slumps against the wall, wincing in pain.

    What do you do? Do you stand up and hold the door for her? Do you offer her your seat? Of course you do, right? That’s what any conscientious and thoughtful person would do. In fact, when David DeSteno and his researchers asked people what they would do in that circumstance, the overwhelming majority said they would stand and offer their seat.

    Then they staged the experiment, with an actor on crutches and actors in the other chairs instructed to ignore the injured woman. Initially, they picked 19 people to go through the experiment. The participants thought they were in a room waiting for the experiment to begin, but the waiting room was the experiment. Of those 19 people, only 3 actually stood and offered to help. Three. That’s 16%. The researchers were so surprised they repeated the study and got the same results.

    I know. It’s appalling. But in his research, DeSteno admits that they stacked the deck a little. Since the other actors were told to ignore the person on crutches, they had set up a classic bystander effect in which it’s hard to act against the behavior of those around them.

    But still, 16%? That’s pretty disappointing. Then the researchers added just one change to the experiment. The next group of research participants were asked to engage in eight weeks of meditation training before they entered the waiting room. For eight weeks participants met regularly with Buddhist master Lama Willa Miller who offered instruction and guidance in meditation practice. Lama Miller also provided audio recordings for participants to practice at home.

    That’s it. That’s the only difference. All participants had no prior meditation experience at all. Half of the participants meditated regularly for eights weeks. The other half did not. The results? Fifty percent (50%) of the group that meditated acknowledged the woman’s distress, stood up, engaged her in conversation, helped her with the door, and offered her their chair.

    DeSteno has been researching the impact of regular mindfulness practice on human behavior for years, and what he has discovered is that simple meditation and mindfulness leads consistently to empathy and compassion for others. That compassion for others leads to a sense of self-control, willingness, and ability to make a difference to others.

    In short, then, our research suggests that mindfulness’s most profound benefit may not be the one that’s most often touted—adapting to a stressful, competitive, even unkind 24/7 world. Instead, meditation might fundamentally alter how we treat those around us.
    – David DeSteno, Ph.D.

    Don’t be put off or intimidated by the idea of meditation. You don’t have to get into the lotus position, invoke a deity, and unlock your third eye chakra. The basic ingredients of meditation are simple and readily available – even in the midst of a crazy day. You need only a quiet place, focused attention, relaxed breathing, a comfortable position, and an open attitude.

    Grab a copy of David DeSteno’s book here. It’s packed with research and ideas on the power of leveraging emotion – not just sheer willpower – to live a more connected and fulfilling life.

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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    You Adore Quality. So Why Consume Garbage Media?

    We revere quality. From artisanal beers and small batch kombucha to bespoke boots and $200 Diesel jeans, the world seems obsessed with quality. But if we are willing to carefully shop for only the very best cars, organic food, and hand-crafted clothes, why are we willing to consume low-quality news and information? Why do we fill our brains with crap?

    We thoughtfully admire and compare the quality of our shoes, our merino sweaters, our WarbyParker glasses, and yet gleefully scroll through the mindless waterfall of Twitter or Facebook. Most of it is crap. Most of it is designed to hijack your attention, not inform or educate. Truth is, most often the product is you.

    Media noise is echoing around us constantly. And while some of the stories are real, much of the interpretation is fiction. So while it is true that over 4000 Ukrainian soldiers died in 2019 fighting to maintain the legitimacy of their country, what that means to Russia or the rest of the world is the subject of much debate, spin and opinion.

    Have you kept track of the movies you have watched, books and newspapers you have read, or music you have listened to over the years? Probably not, yet all of that media has shaped the way you think about love, death, joy, kindness, mourning, and more. Your interpretation of relationships and the world is the culmination of years of ingesting information. The phrase “garbage in, garbage out” in computer science is a reference to the fact that if you put garbage data into the equation, you get garbage results. The same is true in your head.

    It has always been true that change is the only constant, yet the pace of change continues to accelerate. Which means our own adaptation and growth is a necessary part of recreating ourselves for tomorrow. If someone describes the future to you and it doesn’t sound like fantasy or science fiction, it probably isn’t realistic. That’s how fast things are changing. It you’re not confused, you’re not paying attention.

    Big data is fueling artificial intelligence at such an astonishing rate that your technical skills will likely no longer be relevant soon. Especially since AI will learn to code better and faster than a human. I was at a conference recently and maintained a continuously flowing conversation with a Chinese speaking participant by using a real-time language translation app. We never spoke in each other’s native language, yet maintained a clear conversation. It was both amazing and a little disconcerting.

    According to the Society for Human Resource Management, the most important soft skills needed now and in the foreseeable future are problem solving, innovation, creativity, dealing with ambiguity, and the ability to effectively communicate your ideas to others.

    And how will you generate powerful new ideas, learn how to effectively problem-solve, and communicate your ideas with others, unless you consume powerful new ideas and information? My recommendation is step into the Slow Media Movement. Similar to the slow food movement, but for your brain.

    • For starting your slow media journey try a media detox with Cal Newport’s Digital Minimalism.
    • For personal change and research data on the power of gratitude and compassion, I recommend David DeSteno, Emotional Success.
    • For organizational change and fun stories on high performing teams, read Daniel Coyle, The Culture Code.
    • For innovation and seeing the world through fresh eyes check out Stephen Shapiro’s new book, Invisible Solutions
    • For stories of radical breakthrough I recommend Safi Bacall, Loonshots.
    • And finally, I have been greatly enjoying Jill Lepore’s engrossing book on American History, These Truths.

    Speaking of building an intentionally-designed life, check out Mindscaling’s new series on Civility in the Workplace.

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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    Gratitude Is Not About the Past. It Guides Our Future.

    We think gratitude is about the past. It’s not. Gratitude feels like an emotion in which we reflect on a past event, or previous moment, or sometimes a specific person, and what they did for us or how they made us feel.

    We think about that past place and time and person and feel a sense of appreciation and thankfulness. But gratitude isn’t just a passive, reflective experience. It’s an active driver of what we’re going to do next, how we are going to cooperate with others, treat people around us, and take action.

    Gratitude is an emotional driver that guides our future action. Gratitude may be born of a reflective and thoughtful moment, but that emotion is a psychological driver of our own future behavior toward others.

    Feeling indebted is not feeling gratitude. Feeling indebted is a feeling of Oh crap, now I have to pay them back, or What a hassle. I guess I have to go rake their leaves now. It’s obligation without the thankfulness. It’s personal demand without the joy.

    We feel grateful when we think others have invested in us and we feel a joyful calling to reciprocate. Sociologist Georg Simmel calls gratitude the “moral memory” of humankind. When we feel grateful, we are more willing to act on behalf of someone who helped us, because if we don’t, the relationship dies. That’s the nature of relationships. And we all need relationships in life to thrive.

    David DeSteno and his colleagues at Northeastern University wondered how people would behave if they could induce a feeling of gratitude in a laboratory. DeSteno and his team brought pairs of students into his lab – one was an actual research participant, the other person was secretly an actor hired by the lab team.

    Sitting side by side, researchers asked both participants to complete a long, boring task on a computer. Just as they were completing the task, the student’s computer was programmed to crash, and the participant lost all of their work. They would often curse or groan in frustration. Meanwhile, the actor happily completed the assignment, pressed a button to submit their work, and prepared to leave.

    A researcher would enter the room, see that the computer had crashed, and tell the participant that unfortunately they had to do it all over again, saying, “Sorry, there’s really no other choice.” They would then leave the room.

    The actor was coached to observe this interaction and say something like, “Well I might be late for my work-study job, but I’m pretty good at computers. Maybe I can fix it. Let me help.” The actor would then pretend to work hard at fixing the problem for a few minutes, then strike a secret set of keys, and magically ‘fix’ the problem. As you can imagine the research participant was delighted they didn’t have to do the entire onerous job over, and deeply grateful for the help.

    So, it’s no surprise what happens next. The researchers asked the actor in the experiment to later stand outside the building and pretend to be working on a school project and asking for volunteers to fill out a brief survey. The grateful research participants happily filled out the survey and spent 30% more time contributing to help.

    You’re thinking, Well sure, they’re just paying it back. Well, maybe. In the next version of the experiment, the actor standing in front of the building was a complete stranger, the research participant had never met. Yet now, newly infused with a feeling of gratitude after the savior rescued them when the computer crashed, that grateful research participant was not only more likely to volunteer to help a complete stranger, but they also spent significantly more time on the survey than the control groups who were not induced for gratitude.

    This is but one small experiment, of many, that DeSteno has conducted on the power of gratitude to cause people to be more generous, invest more time, and contribute more often to loved ones, as well as complete strangers. Gratitude doesn’t just make you happier. It also makes the world a happier place, because you will feel joyfully compelled to be helpful to others.

    “Gratitude really isn’t so much about paying it back, as it is paying it forward.
    – David DeSteno, Ph.D.”

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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    Stop Complaining. Take Control. Reprogram Your Brain.

    Two workers sit down and open their lunch boxes. The first one says, “I got a meatloaf sandwich for lunch. I hate meatloaf.” The next day she opens her lunchbox, and exclaims, “Another meatloaf sandwich! I can’t stand meatloaf.” On the third day, yet another meatloaf sandwich shows up in the lunchbox.

    Her friend says, “Why don’t you just ask your husband to make something else for lunch instead of complaining about it every day?”
    “I make my own lunch.” She replies.

    If you’re unhappy, change something. You are in control.

    You look out the window and see that its rainy and cold. That’s an observation. But then you say out loud, “It sucks that it’s rainy and cold today.” Now you’re adding a negative descriptor. On the other hand, if you add “Looks like winter is coming. I can’t wait to go skiing!” then you’ve added a positive twist.

    Complaining is self-reinforcing. Complaining begets complaining. And the more you complain, the more you look for things to complain about. The more we reinforce those negative neural pathways, the more available and accessible they become. Sound like anyone you know if your life?

    Even if you’re not naturally a complainer, the topics you choose to talk about can set you down a negative mental path. About 30 times a day, we complain about all kinds of things. Topics such as our weight, the weather, traffic, prices, crime, politicians, health care, government, the image of America in the world, environment pollution, and views on the police, all prompt more negative inclinations in our minds.

    Initiating discussions on these topics are more likely to put you in a bad mood, and more likely to bum out the people around you, because our moods are contagious. Constantly focusing on what goes wrong, or what you don’t like, or who offended you, or how the chef ruined your meal, simply perpetuates a conversation about what’s wrong.

    The average person has no awareness of their own complaining. According to Will Bowen, it’s like bad breath. You are only aware of someone else’s, not your own.

    This isn’t a message to shut up, and suck it up. This is a message to stick to the facts, not indignation. When you say to the waiter, “Why did you serve me cold soup?” you are saying How dare you offend me like this? When you say to the waiter, “Did you know the soup is cold?” you are saying Would you please warm this up for me? Focusing on complaining is focusing on the problem. Focusing on facts is focusing on solutions.

    Guy Winch, Ph.D. says people enjoy complaining because they find it a bonding mechanism. Winch says, “complaints can make us feel like we connect with someone because we have a mutual dissatisfaction about something.”

    The most important thing to remember is that you are responsible for making your own luck.

    Here’s a trick to get started. Take the 21-day Complaint-Free Challenge. It’s pretty straighforward. You put on the bracelet on either wrist. If you complain, you switch to the other hand. It gives you an instant awareness of your complaint level.

    And if you think your life is too stressful and crazy to start a challenge like this, I’ll tell you I’m only going to the gym after I get in shape. The time for taking charge of your life is always now.

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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    Yes, Life is Crazy but You Don’t Need to Be Alone

    Hi there! Sorry its taken a while to write you back. My life is insane right now. I can’t focus on anything and sometimes I feel like I can’t breathe. But you know how crazy life is these days!
    My commute is a white knuckle mess and my work is a disaster. I swear any second I’m going to get fired. Then what?! I can barely pay my bills now. But the weekends have been gorgeous, right? We took the kids hiking on Sunday to make up for my total meltdown in front of them. I’m convinced I’m a horrible parent. I know I only screamed at the kids because I can’t sleep. Anyway, enough of that. Let’s have coffee soon. I miss you.

    We don’t tell the whole truth. We conceal ourselves because we’re scared of humiliation, or shame, or burdening others with our stories. Or maybe of appearing weak. Yet when we consistently conceal our feelings, we also alienate ourselves from those around us. We start to check out. And that sense of personal isolation is increasing year over year. The result is that we are all feeling a little more detached, alone, and polarized. There is a strong correlation between that feeling of isolation and decreasing empathy around the world.

    The strength of our society, our communities, our companies, and the collaboration which drives our innovation, is all based on the power of us to connect, communicate, and ideate together. Our shared imagination is, indeed, our most powerful human trait. Our complex language allows to talk about things that do not exist at all – except in our collective imaginations.

    Things like currency, the United Nations, or Roman Gods exist only in our minds. Two lawyers who have never met, can still collaborate on the civil rights of someone arrested, because of their shared belief system. Karl Benz patented his first Motorwagon in 1886, and Mercedes-Benz today employs about 145,000 people – most of whom are complete strangers to one another, yet all united in one shared vision and goal.

    An important place to connect with others is in our communal settings, like coffee shops and grocery stores. But even simple things like grocery shopping can be outsourced and automated. The result is that our world is becoming more and more transactional and anonymous.

    It’s time to start paying attention to our social relationships the same way we pay attention to our diet and exercise.
    – Julianne Holt-Lunstad, PhD

    Urbanization is increasing. Now, over 82% of Americans live in urban settings. People are migrating to cities and leaving the countryside. In a strange irony, cities have a much higher percentage of people claiming to feel lonely than rural environments.

    Loneliness makes our lives shorter, our bodies more subject to disease, our minds vulnerable to depression and mental illness, and our lives generally less joyful.

    Empathy is a simple term but a complex idea. It’s about how one person responds to the emotions to another. It’s about recognizing what someone else is feeling and catching their joy, fear, or pain. Empathy is a concern for another person and desire for them to have greater well being.

    We are all leaders somewhere, in some capacity – in our book clubs, in our town halls, on our sports teams, in our families, or at work. As leaders, we all have a responsibility and opportunity to guide the culture of that environment to be more connected, more empathetic.

    Here’s a quick and fun exercise to deepen empathy on your team. Think of someone on your team and finish a sentence below. It’s not only an affirmation of the other person, it’s also an empathetic thought process.

    • Something I learned from you recently is . . .
    • I like your personality because . . .
    • I know I can count on you when . . .
    • I really appreciate it when you . . .
    • Some adjectives that describe you are . . .
    • I always am impressed by the way you . . .
    • I look forward to seeing you because . . .
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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    Yes, You’re Smart. Don’t Let It Make You Crazy.

    You’re smart. It’s normal. Most people think they are better than average. But have you ever ordered the chocolate brownie sundae explosion for dessert, and then when it arrives you realize you’re too full. And then eat it anyway because you paid $12 for it? That’s your “sunk-cost bias.” It’s the same reason a lot of really smart executives spent 27 years and 1.3 billion on the Concorde Jet before finally pulling the plug.

    We like to praise smart people. She’s sooo smart. He’s brilliant! But intelligence doesn’t insulate us from our own crazy ideas. And sometimes we use our own smarts to simply reinforce our own biases. And our biases can be pretty loco.

    Kary Mullis died recently in August, 2019. He was known as an “untamed genius”. With a brilliant and soaring mind he won the Nobel Prize in 1993 for his work developing a technique called polymerase chain reaction, or PCR, which is the same technology that allows for the reality of Jurassic Park (DNA cloning), designer babies (gene manipulation), predicting Alzheimers (hereditary gene monitoring), and paternity testing.

    PCR has numerous applications across a broad number of fields from agriculture to archeology, and was named “one of the most significant scientific inventions of the 20th century.” Clearly Mullis was a heavyweight egghead.

    He was also a little nuts. He believed the ozone hole in the atmosphere was an illusion, climate change was a hoax, the HIV virus had nothing to do with AIDS, and astrology was a much better predictor of human behavior than the entire discipline of psychology. He liked to experiment with LSD, and once described his own personal alien encounter. The morning he was awarded the Nobel Prize, he got drunk and went surfing. Clearly, some of his ideas were untethered from reality.

    For years we have popularized a myth that sheer intelligence is one of the primary predictors of success. We laud the mercurial genius and praise our kids’ SAT scores. Yet that same intellectual horsepower can handicap rational thinking. Smart people can, of course, do stupid things. Smarter people tend to drink more, for example.

    IQ tests measure analytical thinking – the kind of thinking that requires deduction, reasoning, and comprehension. It’s the ability to break down complex problems into simple, solvable elements.

    But what about creative intelligence? This is your ability to conjure up a science fiction story about time travel and sorcerers. It’s your ability to imagine alternatives, see through the noise, connect the dots, write compelling ad copy, or perform a jazz solo.

    Or what about cultural intelligence? This is our ability to pick up on subtle social cues, be empathetic listeners, and notice cultural differences. Are you confident you know when to shake hands, bow, or kiss on the cheek when you greet someone from another country? Wait, is it a kiss on each cheek or just one? And do you start with the right cheek, or the left? Well, it matters because if you don’t know you might pick the wrong cheek, meet in the middle and…

    You know what practical intelligence is. It’s your “genius” neighbor who can’t screw in a lightbulb, or clean his own gutters, or put together an IKEA cabinet.

    And what happens when there is no right answer? When the answer isn’t clear. When there are many ways to solve the problem, and the decision is subjective. This requires creative problem-solving, not finding one right answer. Arguably, that genius next door with the 1550 SAT won’t be able to use her analytical intelligence when a complicated issue comes along because there are lots of ways to solve the problem, and a good answer requires thinking laterally.

    These kinds of dimensional intelligences are critical to avoiding irrational mind traps. An irrational mind trap is when we get so fixated on a particular notion that we bring our singular analytical intelligence to bear on propping up that crazy idea.

    It’s the same reason roughly 5% of us can still argue the moon landing was a hoax, and about 1.5% of us believe the world is flat.

    Argue as if you are right, and listen as if you are wrong. When you listen with humility, you’re more likely to hear the other person more clearly, and more likely to allow new ideas in your head.

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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    In other news, our son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    Small Acts Video: The Leadership Skills of the Future

    Transcript:
    – [Narrator] Do you ever wonder if your technical skills are up-to-date? Do you worry you don’t have what it takes to be a leader in this changing world? You may find the most powerful skill you can develop is not technical, but human-to-human.

    – No doubt, it is a chaotic, fast-changing time we live in. Automation, artificial intelligence, augmented reality, cyber threats, business bots, the internet of things. I mean, it would seem that in this age of hyper acceleration, and technology, and change, and innovation, we would need technical skills to keep up, right? Well, maybe, maybe not.

    Earlier in 2017, Deloitte completed a survey of 8,000 millennial professional workers all around the world to get their view on the future of business, and the study revealed that it’s actually not technical skills that are needed. Analytic skills, IT skills, financial skills, even language skills, all ranked below the importance of leadership, mental flexibility, creativity, critical thinking, and collaboration in the workplace. See, technical skills, they can be sourced or they can be learned as needed, on demand, for specific purposes. Leadership skills are universal, they’re constant.

    That’s right, the strongest traits needed in the future are not technical skills, they are human-to-human skills. Leadership and relationships drive progress in the world and they matter today more than ever before.

    – [Narrator] Sergei’s team has been assigned a new and complex project. He realizes the project will involve several strong personalities, and there may be challenges with subject matter experts. Sergei decides to spend time at the onset of the project, talking about ground rules and offering support for team collaboration. On a scale of one to 10, how good are your human-to-human skills? Consider these four, listening, creating, critical thinking, and collaborating. Where do you most need skill development?

    You’re Trying to Hire the Wrong People

    What do you think is the average age of the founders of most new companies? Or an even better question is, what do you think the average age is of founders of high-growth startups? The kind of start-ups that take off and scale and grow quickly? Do you think it’s 25 years old, 35, 45, 55?

    When asked this question most people say 25 and the voting gets lower as the age range goes up. The truth is that the average age of all new founders is 42, but the average age of the founders of the fastest growing and most lasting successful companies is 47. And founders with an average age of 50 are almost twice as likely to create a fast growth firm with a highly profitable exit, the kind of exit that makes investors rich.

    Surprised? Maybe you bought into the romantic idea that all savvy entrepreneurs are young like Steve Jobs, or Bill Gates or Mark Zuckerberg or Sarah Blakely, the founder of SPANXX. The truth is that older entrepreneurs have more experience, broader networks, and deeper wisdom, which seems to contribute to their capability to innovate successfully. And by “innovate successfully” I don’t mean they possess creativity. Lots of people are creative, but the difference between being creative and being innovative is the ability to execute – to lead a team to realize a shared vision.

    As more and more work is routinized, outsourced, or automated, highly innovative people are exactly the kind of people most organizations need and want right now, but instead most hiring managers are hiring for PLUs – People Like Us. To ensure we have “culture fit” we hire people who look, act and behave like we do. We know we should be hiring for values, but often we confuse values for people who have the same interests.

    That cultural conformity is terrible for innovation. Serial innovators are people who have lots of diverse interests, zig zag from job to job, often hold different kinds of roles within companies, experiment in different domains, read widely, experiment with hobbies, and often stay in contact with people who work in different lines of work. They are also often consistently counter-cultural in their efforts. Chuck House, who developed a number of innovative new products for Hewlett-Packard, was awarded a “Medal of Defiance” by the President of HP.

    And because of this diversity and breadth of experience, these candidates appear on paper to be inconsistent in their work. On paper they look flakey, distracted. But they are also exactly the kinds of people who are more likely to borrow brilliance from other domains because of their experience, and become powerful innovators for your company.

    Most job descriptions are overly narrow, and hiring managers focus on resumes that have predictable, consistent trajectories that align with the target abilities they are trying to hire for. Keep in mind this is a short-sighted approach. It’s a tactical hire, not a strategic one. When hiring, don’t just think about the task you are trying to accomplish, think about the kind of company you aspire to build.

    Finally, make sure you have a diverse set of interviewers. Women are more likely to join a company when they can interact with women who are already there, and can witness a company’s commitment to diversity. As Katherine Swings points out, one of the biggest deciding factors on whether or not a female candidate accepts a job is if there was a woman on the interview panel.

    Innovation isn’t rocket science. It can be deconstructed and learned by anyone. Try our course Out•Innovate the Competition to build measurable innovation in your workplace.

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    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    Last summer, my son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.

    Win or Lose, Never Stop Learning.

    The USWNT is exactly as unapologetically spectacular, or arrogant, as you perceive them to be. If you find team captain Rapinoe to be brash and cocky then you can find lots of articles out there that might agree with you. And if instead, you find her and the U.S. Women’s team to be confident, cohesive, joyful, and magnificent in their success, there’s an even bigger cheering section out there. As Alex Morgan and many others have pointed out, there’s quite the double standard when it comes to goal celebrations.

    Yes, the U.S. Women’s National Team won the World Cup. It was tense, competitive and beautiful to watch. The Netherlands side held the U.S. team to a scoreless first half. Something that hadn’t been done throughout the entire tournament. Up to the final, the U.S. team had scored in each match within the first 12 minutes, sometimes within the first 5 minutes. In the end the U.S. side prevailed, and has not lost a match in the World Cup tournament since 2011 (They are 13-0-1).

    But look deeper. The Netherlands did lose, but they played with excellence and determination, and lost with dignity. The cover of the Netherlands Times sports page today reads, “Disappointed, But Proud After World Cup Loss.” Proud they should be, because not only did they play with heart and tenacity against a U.S. side favored to win, they had sensational chances with Lineth Beerensteyn through the U.S. defensive line, and spectacular saves from keeper Sari van Veenendaal.

    Van Veenendaal went on to win the Golden Glove award for best keeper at the tournament for save after save after save. And despite being dominated on ball possession by the US team in the first half, 62%-38%, the Dutch came out in the second half to gain time on the ball with 46% possession.

    It wasn’t enough to win, but remember we will all lose at some point. I know it’s sacrilege to say, but the USWNT will eventually lose. Even the New England Patriots will lose. We’ll all lose eventually – an interview, a contract, a job, a promotion, or maybe even a date. The most important thing, of course, is to understand that the landscape is always changing. There is always a chance to learn, to change, to win.

    Look at women’s soccer. The game has changed dramatically in just 15 years. In the 2007 World Cup semi-final, the USWNT lost badly against a Brazilian team and the dazzling superstar Marta. In the 79th minute of the game, Marta received the ball on the left side of the field with her back to defender Tina Ellertson. With Marta’s first touch she flicks the ball over her left shoulder, over the defender, while spinning right around the Ellertson. She gathers the ball, cuts right across another defender and strikes to the back of the net. You can see it here.

    Today’s solution to Marta’s move would be to foul the attacker and concede a free kick. Ten years ago no one had seen such a move, and were flatfooted by her brilliance. The USWNT of that era played a simple, long ball-oriented game which relied mostly on simply having better athletes than their opponents. The plan was to play the ball deep and outrun your opponent. It worked, up until Marta.

    “That was one of those moments where as an opposition player you were devastated because it was likely our worst loss in the history of the national team, but on the other side, recognizing that you just saw a glimpse of brilliance.”
    – Heather O’Reilly, who started that match for the USWNT.

    Enjoy the wins, but when you do lose, study that loss like a scientist. Because you can always change, and come back stronger.

      ____________________________________________________

    Our company Mindscaling, is busy building powerful human and digital learning experiences for companies of all sizes. My new book Small Acts of Leadership, is a Washington Post bestseller! You can grab a copy now. Have a meeting coming up? I love to work with groups large and small. Let’s talk.

    Last summer, my son and I bicycled across America with two other dads and their teenagers. We published a new book about it called Chasing Dawn. I co-authored the book with my cycling companion, the artist, photographer, and wonderful human jon holloway. Buy a copy. I’ll sign it and send it to your doorstep.