LottaGuru Highlight Reel

We had a fun time constructing this demo reel to highlight some of the business gurus and leaders we have interviewed on the core behavioral change goals for many organizations.  Only bummer is that of the over two hundred speakers who have contributed ideas, I could only select less than a dozen insights to keep the video a  manageable size.  On Leadership I picked Jim Kouzes‘ definition of leadership and Howard Behar on the power of giving trust.  For Effectiveness and Execution we chose our favorite counter-culture guru Jonas Ridderstrale talking about the importance of weirdos in your organization and Anne Mulcahy stressing the value of failing early and often.

For Change Management we had to select John Kotter talking about how to develop a sense of urgency, coupled with Jeff Immelt describing how they identified the characteristics of the leading innovative companies.  And finally for Strategy and Innovation we selected a clip of Michael Treacy defining Innovation, Brad Anderson describing how they innovated the sales process at Best Buy and closed with Chip Heath talking about how sometimes it’s best to find a metaphorical box to think inside of, in order to drive innovation that can be successfully implemented.  What fun – we have so many great speakers to share I might need to make another one soon.  Enjoy!

Face the customer, not the CEO

don_sull2.jpgWe’re producing a live, interactive event on Feb 26th with Jonas Ridderstråle and I can’t wait. Yesterday I peeked at his slide deck and he’s got this killer quote: “Hierarchy is an organization with its face to the CEO and its ass to the customer.” Some attribute this to Jonas Ridderstråle and Kjell Nordström’s book, Funky Business. I’ve also seen this attributed to Jack Welch. In any event, its an important message and a pretty consistent one throughout the people we interview, read and pay attention to. Most recently I posted on Lynda Gratton’s research demonstrating that one of the key criteria of igniting a “Hot Spot” – an innovative and engaging collaborative environment within an organization – is lack of heirarchy. People need a sense of trust and openness to express their best ideas. This can only happen in an environment where people interact as peers.

Don Sull has a similar message: Leaders in organizations have a responsibility and obligation to work harder than they often think to foster an environment of open and creative thinking. Often suggestions from executives become orders when they were really intended as suggestions. So as a leader in the organization you need to work extra hard to allow all players to contribute openly.

LDC Reviewed by TMR and Bersin

ldc_bersin.jpgRecently the Leadership Development Channel has been reviewed by Training Media Review and Bersin Research and we’ve been picking up some major kudos from the industry. We don’t want to over emphasize how great this video learning service is, but we thought it was cool enough to mention here in our journal. Bersin was kind enough to write:

“The Leadership Development Channel is an innovative learning tool that includes a unique collection of on-demand video learning programs. The videos, featuring prominent thought leaders and CEOs, are designed to accelerate the performance and success of leaders at all levels. Building upon SkillSoft’s already extensive library of learning assets, the LDC provides executives and managers with progressive thinking in business and leadership in a dynamic, engaging and easily accessible video format.”

You can read the entire Bersin Review here and the Training Media Review here. Enjoy!

The Golden Rule of Customer Loyalty

fred_reichheld_2.jpgAre you a Loyalty Leader? When people ask your customers about your business, what will they say? Izzy Sharp, founder of the Four Seasons, Colleen Barrett, CEO of Southwest Airlines, and other true Loyalty Leaders live by the “golden rule.” Relationships worthy of mind share and investment are based on the simple notion that we should treat our customers the way we would want and expect to be treated. Sound trite? These Fortune 500 companies and others, including eBay, have built their business model on this key idea of building relationships of integrity with their customers.

Fred Reichheld contends that in every interaction with your customers, you have an opportunity to create Promoters, Passives, or Detractors. Companies with the highest loyalty see properity as a second-order benefit – where the true primary goal is to create authentic relationships based on the golden rule. Money will follow.