Posts filed as “Communication”

The United Airlines Crisis of Human Dignity

Someone working in that situation should have had the strength and presence to say, “Hold up a minute. We don’t do that. We don’t treat people like that. It’s not who we are.” The United Airlines event yesterday was an attack on human dignity, the most basic of human needs. The people staffing that flight…

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The Science of Controlling Your Own Destiny

Why waste time proving over and over how great you are, when you could be getting better? – Carol Dweck Sticks and stones may break our bones, but words can change our brain. There is a scene in the new movie Dr. Strange in which a character describes how he healed an impossible injury through…

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Speed up to Slow Down. And Other Secrets of Great Coaches.

“If you don’t have time to do it right, when will you have time to do it over?” – John Wooden In 1974 Ronald Gallimore and Roland Tharp were psychology students on the campus of UCLA. On the other side of Westwood Boulevard, across from the academic side of campus is Pauley Pavilion, where John…

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Being Available Is Not the Same as Being Engaged

Many things we chase after in our lives are elastic. The amount of twitter followers we seek, the number of likes on an instagram post, the amount of money we make, and the number of fitbit steps we take each day. We think these numbers can just keep going up and up if we work…

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Your Words Can Change Your Brain

Our words matter. We can lose more weight, save more money, smile more, and make a greater impact on the world around us simply by changing the words we use. The language we use counts. The words, phrases, and verb tenses we use affect the way we see the world and the decisions we make…

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Your “Smartphone” May Be Dumbing Down Your Conversations

“People who had conversations in the absence of mobile devices reported higher levels of empathetic concern.” – Shalini Misra American adults are consuming over 11 hours of digital media daily. Keep in mind we are only awake 16 to 17 hours a day. It’s been steadily increasing over the years for American kids too. Today,…

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Go ahead and ask. You can be more assertive than you think.

Recently our daughter Annie and I were at the store picking out a card to for her to send to a friend. In the card display was a big section dedicated to Taylor Swift. We examined each card – Taylor Swift looking dreamy, sassy, alluring, or even defiant. Taylor can certainly strike a pose. I…

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Who is Doing What? The Secret of Great Teams.

The crew of the USS Vincennes was particularly edgy that morning. Early in the morning hours, one of the Vincennes helicopters had been deployed to investigate some boats trafficking in their area of the Persian Gulf. The helicopter pilot reported receiving small arms fire from the boats. Captain Rogers retaliated by firing upon the small…

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Does Your Company Have a Mental Dress Code?

Bafflegab noun, North American, informal Meaning: incomprehensible or pretentious language, especially bureaucratic jargon. “the smooth chairman had elevated bafflegab to an art form” If we took a time machine back to the 1990s and visited American corporate culture, in addition to wide ties and blocky cell phones, we would also see the Apple Newton in…

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Three Simple Secrets of High-Performing Pro Teams

Next time you’re standing at the gate waiting to get on a flight, watch when the crew shows up. Watch how they interact with each other. Do they laugh? Do they ask questions they don’t know the answer to? Does it sound like they are listening well to one another? Or do they ask questions…

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